Testimonials

Mrs Bryan, Quinton. B32

Just to say how pleased we are with Jo’s service. We have used Jo 3 times now and every time she has cleaned our oven to perfection. Thank you.

Mrs Bryan, Quinton. B32

Mrs Snow, Harbourne. B17

What am amazing service! I am only sorry that I have only discovered Joanne now and not before. The quality of work and professionalism is excellent, the end result is wonderful. It has been an eye opening experience – 10 out of 10 all round.

Mrs Snow, Harbourne. B17

Mrs Sutton, Moselley. B13

Very happy with both the cleaning and friendliness of Jo. Pleasure to have Jo in my home and a sparkling oven too!

Mrs Sutton, Moselley. B13

Miss Quill, Birmingham. B32

Excellent service provided by Joanne. Really pleased with the output. Thank you.

Miss Quill, Birmingham. B32

Mrs Cassidy, Bromsgrove. B61

Very satisfied. Oven is as good as new. Many thanks to Jo.

Mrs Cassidy, Bromsgrove. B61

Ms Carter, Birmingham. B15

Fantastic, friendly service with excellent results.

Ms Carter, Birmingham. B15

Mrs Leech, Droitwich. WR9

Joanne arrives every year, does an excellent job with no fuss. She is pleasant and easy going and always a pleasure to have around.

Mrs Leech, Droitwich. WR9

Miss Carpenter, Bromsgrove. B60

Excellent service, very prompt and friendly. Will definitely use again regularly and recommend to everyone I know.

Miss Carpenter, Bromsgrove. B60

Mrs. F. Page, Solihull. B91

Joanne is excellent, and always very professional and cleans ovens very well. Would always recommend to anyone.

Mrs. F. Page, Solihull. B91

Mrs Connor, Birmingham. B30

A fantastic service. I have used the service several times. Jo is punctual, tidy, understands customer care and always leaves a sparkling oven. I have recommended her to others.

Mrs Connor, Birmingham. B30

Mrs Davies, Birmingham. B47

Joanne has been cleaning my cooker for 3 years. I am more than pleased with her work and the service she provides. I have recommended her to 2 other people and will continue to do so.

Mrs Davies, Birmingham. B47

Mrs Dargie, Birmingham. B45

Prompt, and easy to book a day around work. Always friendly and fantastic job when done. Repeat customer.

Mrs Dargie, Birmingham. B45

Mrs Parsons, Birmingham. B29

Joanne was very helpful, explained everything she did. Very clean and tidy.

Mrs Parsons, Birmingham. B29

Mr Whitlock, Birmingham. B29

Wonderful service once again and we have a beautifully clean oven.

Mr Whitlock, Birmingham. B29

Mrs Garner, Redditch. B97

Commercial and professional with a friendly attitude. Great communication – happy to recommend – all this and a fabulous clean oven.

Mrs Garner, Redditch. B97

Reverand Adams, Birmingham. B31

Jo is so hard working. She does an excellent job and my oven is always beautifully clean! I really enjoy her being in my home as she is such a delightful person. Thank you Jo! See you again.

Reverand Adams, Birmingham. B31

Mrs Vaughan, Bromsgrove. B61

Brilliant – really efficient, very polite and helpful. I would definitely recommend Joanne to friends and acquaintances. Needless to say, I will be using her services again.

Mrs Vaughan, Bromsgrove. B61

Mrs Phillips, Birmingham. B31

Jo was wonderful and the cooker looks great. She is efficient well prepared and works so hard. I shall certainly be telling my friends how good the service is and encouraging them to get in touch with her.

Mrs Phillips, Birmingham. B31

Mrs Rosindale, Birmingham. B13

Joanne provided a very efficient and friendly service and left the oven sparkling.

Mrs Rosindale, Birmingham. B13

Dr Bassford, Birmingham. B48

Friendly and efficient service. Professional finish. Will definitely recommend and use again.

Dr Bassford, Birmingham. B48

Dr Rachel Brown, Birmingham. B13

Friendly, reliable service.

Dr Rachel Brown, Birmingham. B13

Norma, Yardley Wood.B14

Just to say how much I appreciate the way Joanne has cleaned the oven and cooker hood and her approach to the task.

Norma, Yardley Wood.B14

Ms Southworth, Moseley. B13

Fabulous service as before. Filthy oven now sparkly! Thank you.

Ms Southworth, Moseley. B13

Mrs Doggart, Harborne. B17

I am once again delighted and impressed with OVENU. Joanne Burke does a great job cleaning my AGA. I could never get it looking as she does. Joanne is conscientious and very thorough. She is also very pleasant. Thank you so much!!!

Mrs Doggart, Harborne. B17

Mrs Barlow, Northfield. B31

Jo is very pleasant and performed a thorough job. I am very pleased with the results.

Mrs Barlow, Northfield. B31

Mrs Singh, Lickey. B45

Pleasant, satisfactory service.

Mrs Singh, Lickey. B45

Mrs Fraser, Bromsgrove. B61

Great service, arrived on time. Oven immaculate, excellent. Thank you.

Mrs Fraser, Bromsgrove. B61

Miss Edwards, Northfield. B31

Thank you for an excellent service.

Miss Edwards, Northfield. B31

Mrs Richards, Worcester. WR2

Jo always provides a great service and is very efficient. I am happy to recommend her to friends and family.

Mrs Richards, Worcester. WR2

Mr Jones, Birmingham. B29

An excellent service, this is the third year running we have used it. Would whole heartedly recommended.

Mr Jones, Birmingham. B29

Miss Russell, Halesowen. B63

Great service from Jo. Very efficient, friendly, but not intrusive! Will be contacting her again.

Miss Russell, Halesowen. B63

Mr Payne, Barnt Green. B45

Aga has cleaned up wonderfully, so obviously delighted. We shall have it done again, but not wait so long.

Mr Payne, Barnt Green. B45

Mr Van Beurden, Birmingham. B30

* Excellent service

* Service started promptly at the agreed time.

* Friendly service.

Mr Van Beurden, Birmingham. B30

Mrs. E. Ellis, Birmingham. B30

Your service has made life so much easier. I wish I’d started sooner. A pleasure to see Joanne again and a showroom clean oven.

Mrs. E. Ellis, Birmingham. B30

Mr Burke, Dorridge. B93

Very happy with the service and the results. I will definitely use OVENU again.

Mr Burke, Dorridge. B93

Mrs Thurgood, Rubery. B45

Prompt service very helpful and friendly. Great job done. Thanks.

Mrs Thurgood, Rubery. B45

Mrs Harris, Birmingham. B14

Excellent work! Very pleasant person to have in the house.

Mrs Harris, Birmingham. B14

Mrs Fundoo, Edgbaston. B15

Excellent service. Always very pleased, will continue to use it.

Mrs Fundoo, Edgbaston. B15

Mrs Mcmillan, Worcestershire. WR

I use this service once a year and look forward to your operative coming (Joanne Burke) She is excellent and leaves my oven sparkling.

Mrs Mcmillan, Worcestershire. WR

Mrs Sargison, Barny Green. B45

Joanne is great and the oven is fantastically clean. Please come and clean my oven again!

Mrs Sargison, Barny Green. B45

Mrs Gall, Halesowen. B63

I was very pleased with the service. The finish of the cleaning was excellent. The person attending was very pleasant and friendly.

Mrs Gall, Halesowen. B63

Mrs Inman, West Midlands. B91

Excellent service. Good timekeeping, very pleasant manner. I regard having my cleaned oven similar to a service on my car.

Mrs Inman, West Midlands. B91

Mrs Freedman,Birmingham. B13

Fantastic service – work done well and with such a great attitude. I would recommend any time. It is definitely in my diary for a call back every year.

Mrs Freedman,Birmingham. B13

Version 1.3

Maintaining your privacy and your trust is very important to us. We strive to be especially clear on how we use your personal information, if and when we collect it, and on the ways in which we can work together to protect your privacy.

This document is for compliance with the UK Data Protection & Privacy legislation and the Applied GDPR (General Data Protection Regulation) also known as Regulation (EU)2016/679

This Privacy Policy explains the:

  • Identity and contact information of the data controller
  • Legitimate interests of the data controller or third party
  • Purpose of the processing and the lawful basis for the processing
  • Categories of personal data to be processed
  • Details of whether personal data came from direct or indirect sources
  • Recipients or categories of recipients of the personal data
  • Details of data transfers to a third country and safeguards
  • Length of time personal data is processed and any criteria used to establish the length of time the data is processed
  • Data Subject’s Rights (Your rights)
  • Right to complain to the supervisory authority/regulator
  • Details of any part of a statutory or contractual requirement and possible consequences of failing to provide the personal data
  • The existence of any automated decision making, including profiling and information about how decisions are made

What products and services are covered by this policy?

This Privacy Policy applies to the information that we may obtain from you through your use of our website(s), from your direct contact with our franchisees or a call handling centre, collectively called the “Services”. If you have any questions or need more information about these Services, please contact us at the email address in the section below.

Data Controller

For the purposes of the data protection & privacy legislation the Data Controller is:- Ovenu Franchising Limited (abbreviated to ‘we’ and/or ‘us’ throughout this notice)

Ovenu Franchising Limited is a Company Registered in England & Wales under Registration Number 3751822.

We are also registered at the Information Commissioner’s Office No.ZA225575

To contact us, please write to us at our Trading Address; Unit 3, Station Industrial Estate, Oxford Road, Wokingham Berkshire. RG41 2YQ or use Email: privacypolicyinformation@ovenu.co.uk

We will use the information we collect for a variety of purposes, including to:

  • Make our Services work for you;
  • Provide, operate, maintain, improve, personalise, and promote our Services;
  • Develop new products, services, features, and functionality;
  • Process and complete transactions, and send you related information, including purchase confirmations and invoices;
  • Communicate with you, including responding to your comments, questions, and requests; providing customer service and support;
  • Providing you with information about services, transmitting technical notices, updates, security alerts, administrative messages, and occasional marketing messages;
  • Providing other news or information about us;
  • Monitor and analyse trends, usage, and activities in connection with our Services;
  • Investigate and prevent fraudulent transactions, unauthorised access to our Services and other illegal activities

We only process personal data on a legitimate interest basis that such processing is necessary in order to enter into or perform a contract for our service(s) or provide further information about our franchise opportunities and/or;

We and our franchisees will legitimately process data to confirm any and all bookings made in keeping with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and/or;

We and our franchisees will process data to supply you with accurately prepared and costed quotations prior to commencing works based on information you provide us with either verbally or via our website contact forms.

Providing further information about our franchised business opportunity is often supplied over a number of communications and there is always the option to unsubscribe at any time to stop receiving further information electronically. To stop receiving communications via any other media (by post for example), you can request this in writing to our Trading Address above.

All of the above is processed on the basis we have a legitimate interest which is not overridden by the rights or freedoms of the affected data subjects.

Categories of personal data and Sources

What information do we collect from you, and how is it used?

Direct:

You can visit our website without telling us who you are and without revealing any personal information about yourself. To provide full service however, we will most often need to collect some personal information. For instance, we collect information about you when you request a quotation or details of our franchise opportunity. The types of Information we collect may include email address, country of residence, your name, postal address and phone number.

We do not collect or process sensitive/special categories of personal data, nor facilitate processing personal data of data subjects under the age of consent (children).

Indirect:

From cookies: We may also collect “cookie” information that we may save to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory. We use cookies to improve and customise our Services and your experience; to allow you to access and use our Services ; to log visits and to understand which areas and features of the Services are most popular. We may also associate the information we store in cookies with personal information you submit while using our Services. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our Services.

For specific information on cookies, please refer to Aboutcookies.org

Logs: We may record certain information and store it in log files when you interact with our Services. This information may include Internet protocol (IP) or other device addresses or ID numbers as well as browser type, Internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, your mobile carrier and system configuration information.

Analytics: We and our analytics providers also collect and store analytics information when you use our Services to help us improve our Services. We make sure this data is anonymous by not connecting any analytics data to personally identifiable data such as a name, email address, physical address or phone number.

How might we share information?

We are not in the business of renting or selling your personal information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we will share your personal information with third party data processors, as set out below:

The Ovenu business is run and operated as a Business Format Franchise under franchise agreement between Ovenu Franchising Limited and our franchisees.

Our appointed franchisees process data in accordance with our Internal Privacy Policy stipulations and in accordance with the Terms of their Franchise Agreement with us.

Newsletter Service: We use a commercial application to facilitate our newsletter service and there is the opportunity to unsubscribe on each & every item.

Compliance with Laws and Law Enforcement Requests; Protection of Our Rights: We may disclose your information (including your personal information) to a third party if:

  • We believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request
  • To protect the security or integrity of our products and services
  • To protect our property, rights, and safety and that of our customers or the public from harm or illegal activities
  • To respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person; or
  • To investigate and defend ourselves against any third-party claims or allegations.

Business Transfers:

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another person or company. And for clarity, this may include the change in proprietorship of a franchise territory. We will notify you of such a change in ownership or transfer of assets by posting a notice on our website and/or email as part of our contractual obligation to you.

Data Transfers

The data controller does not transfer personal data outside of the United Kingdom or European Union. The data controller has ensured that adequate safeguards are in place with data processors acting on its behalf.

How long will we keep the personal data?

Retaining some data may be subject to a statutory retention period and this must be adhered to, (to keep certain data for a minimum period of time). This may include personal data (name, address, contact details), but on expiry of such statutory requirement, such data will be destroyed securely. Where possible any personally identifiable data will be anonymised or pseudonymised.

Your information we use for occasional marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. Our backup routine keeps data for a rolling 30 day period after which time the data is removed from all systems.

Statutory or other requirements

We do not process personal data in respect of any statutory requirement nor require personal data to be supplied as part of any contractual agreement other than the franchise agreement with our franchisees however, in respect of the controller’s services, certain communications may not be possible without such personal data being supplied, for example an email to furnish you with updates information etc. or an address to fulfil an order.

Profiling and Automated Decision Making

No profiling or automatic decision making processes are undertaken by us in respect of any personal data processing activities.

Your rights

Your fundamental rights as a Data Subject are:

  1. The right to be informed
  2. The right of access
  3. The right of rectification
  4. The right of erasure (often known as the right to be forgotten)
  5. The right to prevent processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automatic decision making and profiling

Under the right of access (2), you have the right to obtain:-

– confirmation that your data is being processed;

– access to your personal data; and

– other supplementary information

So that you are aware of and can verify the lawfulness of the processing, your right to access can be exercised by contacting the data controller as above.

Not all fundamental rights are absolute.

Your right to complain to the supervisory authority/regulator

You have the right to complain about organisations processing your personal data.  You can exercise this right by contacting the supervisory authority of the data controller as follows:-

Head office

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number

We regularly review and, where necessary, update our privacy information. If we plan to use personal data for a new purpose, we’ll update our privacy information and communicate the changes to individuals before starting any new processing.